Kaltura Legal

Privacy Policy

Kaltura Privacy Notices

These privacy notices provide important information about how Kaltura, Inc. (“Kaltura”) collects, uses, processes, protects, and discloses information when you use the Kaltura Websites and the Kaltura Platform.

Our Privacy Notice for the Kaltura Websites details the kinds of Personal Information we collect when you visit the various websites that we operate and how we manage and use that information.

Our Privacy Notice for the Kaltura Platform details the kinds of Personal Information that are collected when you use or interact with the Kaltura Platform through an Account Owner’s account.

These notices include legal information about your privacy rights, how you can exercise your legal rights, and how to contact Kaltura.

Kaltura may update these Privacy Notices at any time without prior notice. Any such changes will become effective prospectively from the date of publication. These Privacy Notices were last reviewed on January 1, 2025. We encourage you to check this page frequently for any changes to our Privacy Notices.

Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed to Kaltura’s data protection officer at: DPO@kaltura.com.

Privacy Notice for the Kaltura Websites

This privacy notice contains important information about how Kaltura, Inc. (“Kaltura”) collects, uses, processes, protects, and discloses information when you use the Kaltura Websites.

Please visit the Terms of Use for further conditions governing your use of the Kaltura Websites.

1. What this Privacy Notice covers

This policy describes how Kaltura treats Personal Information that we collect, receive, process, store, distribute, and display via the Kaltura Websites, including email, text, and other electronic communications between you and Kaltura.

For our privacy notice on information collected on the Kaltura Platform visit: Privacy Notice for the Kaltura Platform.

In this policy, “you” means any person or organization that is authorized to use the Kaltura Platform or Website; “we” or “us” means Kaltura, including our subsidiaries and affiliates.

The “Kaltura Websites” or “Websites” are websites and apps belonging to Kaltura.

“Marketing Partners” are trusted third parties providing us with services and data for marketing purposes or conducting joint marketing activities with us.

“Personal Information” is information about you that is personally identifiable by name or can be linked to you through a personal identifier like your address, e-mail address, phone number, or location. This definition is given here for the purpose of this notice only, and some laws may use a different definition. If you are asserting your rights under law, the applicable legal definition governs your rights.

2. When does Kaltura collect Personal Information?

In general, Kaltura collects Personal Information about you in the following situations:

When you visit the Kaltura Websites

When you interact with us on the Kaltura Websites (e.g. via webforms, our website chat feature, etc.)

When you register through one of the Kaltura Websites for online or in-person events organized by Kaltura and/or our business partners

When you sign up to receive Kaltura’s email newsletter, blog updates, or other communications from Kaltura

When you participate in a Kaltura survey

When you communicate with Kaltura, post information to a blog or community forum, or upload user submitted media.

When you enter promotions and contests offered by Kaltura

When you submit your resume or other Personal Information through the Kaltura Websites in connection with a job application

Provision of this information to Kaltura is not mandatory. However, you will not be able to access and use the Kaltura Websites and communicate with Kaltura without disclosing some Personal Information to Kaltura.

3. What categories of Personal Information we collect?

Through the Kaltura Websites, we may collect Personal Information that you voluntarily provide, such as your name, email address, location, professional title and affiliation, and interests. We also record your communications preferences when you sign up to receive email communications from Kaltura.

In addition, like most other websites, when you visit any of the Kaltura Websites, Kaltura automatically receives and records information from a variety of sources, such as information from your browser, device, Kaltura and third-party cookie information, web beacons, VAST tags, pixel tags, social media buttons, URL links, and other methods. Information collected automatically through these sources include your activity on the Kaltura Websites and unique identifiers such as your IP address and device ID.

We collect Personal Information about potential business customers and partners from our Marketing Partners and public sources.

Although some information collected automatically is not personally identifiable, we or our Marketing Partners may, to the extent permitted by applicable law, aggregate or combine this information with information from other sources, both public and non-public (such as data brokers and organizers of conferences you attended who have your permission to transfer information to us, and information available publicly on the Internet). Combining information from various sources could make anonymous information identifiable as Personal Information or add to the Personal Information we already have about you.

4. The purposes for which we use your Personal Information

We use your Personal Information from the Kaltura Websites solely for certain legitimate business purposes, which include some or all of the following:

Contacting you and sending you communications that we think will be of interest to you.

Providing you the information you request through our Websites.

Remembering information you previously entered on our Websites to enhance, modify, personalize, or otherwise improve your experience on our Websites.

Improving our Websites, services, and products.

Customizing the advertising and content you see.

Conducting research and providing statistical reporting to understand how individuals interact with our Websites and determine the effectiveness of promotional campaigns and advertising.

5. Children

The Kaltura Websites are not intended for children and we do not permit children to register on Kaltura Websites.

If we become aware that we have inadvertently received or collected Personal Information pertaining to a child under the age of consent in the jurisdiction where the child is located without valid consent, we will delete such information from our records.

6. Cookies and other activity tracking technologies

We use cookies and other technologies such as web beacons, tags and other technologies to collect information about usage of Kaltura Websites and interaction with emails that we have sent.

When you visit Kaltura Websites, our servers or an authorized third party may place a cookie on your browser. The cookie can collect information, including Personal Information, about your online activities. Cookies allow us to track usage of the Kaltura Websites and provide you with a better browsing experience.

We also use web beacons on the Kaltura Websites. For example, web beacons may be placed in marketing emails to notify us when you click on a link in the email and are directed to a Kaltura Website. Web beacons are used to improve the Kaltura Websites, enhance our email communications, and track the success of our promotional campaigns.

Please see below for details about how we use different categories of cookies and other tracking technologies, as well as how you can manage cookie settings:

Functional cookies – We use functional cookies to retain information you entered (such as your language or your geographic region) and collect information about how the Kaltura Websites are used. We may use third-party technology to track and analyze usage information to improve how the Kaltura Websites function, improve your browsing experience, provide more relevant communications, and track the performance of our advertisements. To manage the use of functional cookies on the Kaltura Websites, consult your individual browser settings for cookies. You can also visit https://www.aboutcookies.org/ for more information on managing cookies. Note that disabling these cookies may impact functionality when using the Kaltura Websites.

Advertising cookies – We or authorized third parties may use cookies to show you ads for our products that we think may interest you on any devices you may use. You may see advertisements for Kaltura’s products on other websites or mobile applications on any of your devices. These cookies also help us manage and track the effectiveness of our marketing efforts. To manage the use of advertising cookies on the Kaltura Websites, consult your individual browser settings for cookies. In addition, many ad networks have joined the Digital Advertising Alliance’s self-regulatory program to provide a single opt-out tool at: https://www.aboutads.info and at the European Interactive Digital Advertising Alliance (EDAA) website: https://youronlinechoices.eu. However, Kaltura does not guarantee that using these tools will prevent online behavioral tracking using cookies through our Websites. At present, Kaltura and our third-party Marketing Partners do not honor Do Not Track signals set by some browsers. If you wish to avoid behavioral tracking by ad networks, please choose from the available methods for doing so or refrain from using the Kaltura Websites.

Social media buttons – The Kaltura Websites use social media buttons, such as the Facebook “like” button, the “Tweet” button and other sharing functions (collectively, “Social Media Buttons”). Through the Social Media Buttons, you may have the option to post information about your activities on the Kaltura Websites to your profile page on a third-party social media network and share with others within your network. Cookies may be set by the respective social media networks to track your online activity. Kaltura has no direct control over the information that is collected by these third parties. Your interactions with Social Media Buttons are governed by the privacy policies of the respective social media networks.

7. Editing and deleting your Personal Information and preferences and opting out of communications and direct marketing.

You can review, correct, edit, or delete the information that you provided to us by sending us an e-mail request at DPO@kaltura.com. Please note that we may need to verify your identity before processing your request. You may elect to “opt out” of receiving direct marketing or being included in market research information. You can opt out of receiving email communications by following the instructions through the unsubscribe option in Kaltura’s emails. You may also opt out at any time, edit your account information, or delete your account entirely by sending an e-mail request to DPO@kaltura.com (please indicate “Opt Out” in the subject line).

New categories of communication and notification might be added to the Preferences page of the Kaltura Community Forum from time to time. You can opt out of receiving future communications from these new categories or you can unsubscribe and block future messages by following instructions through the unsubscribe option in those messages.

If you are a Kaltura Platform Account Owner, you will continue to receive certain communications pertaining to your Kaltura Platform account such as service announcements and administrative messages even if you opt out of marketing communications from Kaltura.

While we will try to comply with any request pertaining to your Personal Information in accordance with applicable law, please be aware that we may not be able to fulfill requests pertaining to information already shared with third parties. Some information may be retained on our systems for record-keeping purposes, and some residual digital information cannot be removed or changed.

8. Disclosure of Personal Information to third parties

We do not sell, disclose, or share Personal Information about you with third parties except under the following circumstances and for the following purposes:

When we have your permission to provide you with services you requested and to carry out your instructions.

When required by law to respond to subpoenas, court orders, or legal process by public authorities, including disclosures required by national security or law enforcement agencies.

When we need to establish or exercise our legal rights, or to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, data breaches, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Kaltura’s Terms of Use, or as otherwise required by law.

We may transfer your Personal Information if Kaltura is acquired by or merged with another company, to ensure the continuity of our business and services. In such an event, Kaltura will make a public announcement before information about you becomes subject to a different privacy policy.

When we conduct joint webinars or marketing events with business partners, we may share participant contact information with such business partners for their marketing use.

We may share your Personal Information with third-party service providers or vendors that we engage to support Kaltura’s business and/or the Kaltura Websites. Examples include providers of website hosting services, website analytics services, website chat services, and marketing and communication services. These third parties are authorized to process your Personal Information solely for the purposes of providing the relevant services to Kaltura.

Kaltura and its affiliates are located in different regions around the world, and Kaltura works with strategic partners across different industries, categories of business, and in different jurisdictions. By accessing the Kaltura Websites, your information may be transferred outside of your local jurisdiction.

9. Retention of information

We may retain your information (including Personal Information) for any lawfully permitted period of time, and as necessary to comply with our legal and contractual obligations, enforce our agreements, and enable us to investigate events and resolve disputes.

10. Kaltura blogs and discussion forums

If you participate in a Kaltura blog, discussion forum, or other parts of our Websites that allow you to post your comments, you should be aware that the information you provide there may be made broadly available to others, potentially inside and outside Kaltura, who have access to that blog or discussion forum. Blogs and discussion forums are monitored by Kaltura, and we reserve the right to remove your content at our discretion. Each participant’s opinion on a blog or discussion forum is his or her own.

11. Third-party sites

The Kaltura Websites include links to other websites owned or operated by third parties, such as our channel partners who provide products and services that can be used together with Kaltura’s products and services. Kaltura is not responsible for the privacy or security practices of any third-party websites, which are governed by their own privacy policies.

12. Confidentiality, security, and data integrity

We take great precautions to protect the integrity of your Personal Information. However, no data transmission over the Internet or any other network can be guaranteed to be 100% secure. While we strive to protect information transmitted on or through our Websites, we cannot and do not guarantee the security of any information you transmit.

To learn more about security, including the security measures we have taken and steps you can take to enhance the security of your information when using the Kaltura Websites, please contact us at DPO@kaltura.com.

13. Rights of California Residents under the California Consumer Privacy Act of 2018 (CCPA)

If you are a resident of the State of California in the United States, you are entitled to certain rights under the California Consumer Privacy Act of 2018 (CCPA). The categories of Personal Information we collect about or from you are described in section 3 above, and the business purposes for which we collect such Personal Information are described in section 4 above.

As a business subject to the CCPA, Kaltura does not sell Personal Information. Kaltura may share Personal Information with third-party service providers or business partners for our own business purposes as described in section 8 above. However, we disclose your Personal Information to these third parties only where you have consented to disclosure of Personal Information to such third parties or where such third parties have agreed to contractual limitations around their use, retention, and disclosure of Personal Information.

As a resident of the State of California, you have the following rights under the CCPA:

You have the right to request access to the Personal Information we collect from or about you.

You have the right to request details about how we process or disclose your Personal Information.

You have the right to request that we delete the Personal Information we have collected about you, subject to certain exceptions.

You have the right to not be denied any goods or services for exercising your rights under the CCPA.

To exercise any of these rights, you may contact Kaltura by following the instructions in section 16 below. We may need to verify your identity before we are able to process your requests.

14. Rights of European Data Subjects under the EU and UK General Data Protection Regulation (GDPR)

If you are in one of the European Union (EU) or European Economic Area (EEA) countries, United Kingdom (UK) or Switzerland, you are entitled to certain rights under applicable laws including the General Data Protection Regulation (GDPR) EU Regulation 2016/679, and applicable national data protection regulations.

By visiting the Kaltura Websites or communicating with Kaltura, you acknowledge that we may process your Personal Information for the purposes described above, either on the basis of your consent or if we have other lawful grounds to do so. Under the GDPR and applicable local data protection regulations, you have the following rights with respect to your Personal Information:

You have the right to withdraw consent to processing, where consent is the basis of processing. For the Personal Information we collect on the Kaltura Websites, this means you may withdraw your consent to processing by leaving the Kaltura Websites, suspending your account if you have registered on our Websites, and requesting that we delete your Personal Information by contacting us at DPO@kaltura.com.

You have the right to access your Personal Information that we hold and request further details about how we process it, under certain conditions.

You have the right to demand rectification of inaccurate Personal Information about you. We will promptly correct any information found to be incorrect.

You have the right to object to unlawful data processing under certain conditions.

You have the right to erasure of past data about you (your “right to be forgotten”) under certain conditions.

You have the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or if you believe your Personal Information is inaccurate.

You have the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.

The Personal Information we collect on the Kaltura Websites is not used for automated decision making and profiling, except for automated processes in the context of marketing. As stated above, you can opt-out of direct marketing by Kaltura by contacting Kaltura directly or by following the instructions through the unsubscribe options in our email messages.

You have a right to complain to a data protection supervisory authority in your country if you believe that Kaltura is processing your Personal Information in violation of applicable laws.

To exercise any of these rights, you may contact Kaltura by following the instructions in section 16 below. We may need to verify your identity before we are able to process your requests.

Kaltura’s representative in the EU for the purposes of compliance with the GDPR is Kaltura Germany GmbH, Kaltura’s Germany-based subsidiary, which may be contacted at:

Kaltura Germany GmbH

c/o Mazars GmbH & Co. KG

Theodor-Stern-Kai 1

60596 Frankfurt am Main

Deutschland

Tel: +1 800 871 5224

Email: DPO@kaltura.com

To learn more about your rights under the GDPR you can visit the European Commission’s page on Protection of Personal Data, at: https://ec.europa.eu/justice/data-protection/index_en.htm

15. Cross-border Personal Information transfers

Kaltura is a global organization headquartered in the United States (US) and has legal entities, business functions, and systems in countries around the world.

We may share your Personal Information within Kaltura and transfer it to countries in the world where we do business, including to the US. Therefore, your Personal Information may be processed in countries with privacy laws that are different from privacy laws in your country or in countries that are not subject to an adequacy decision by the European Commission. Regardless of location, Kaltura handles Personal Information as described here, and we take care to ensure that our employees, agents and strategic partners in other countries act in a manner consistent with this privacy notice. Kaltura ensures that the recipient of your Personal Information provides appropriate safeguards, including by entering into data processing agreements incorporating, where required, standard contractual clauses or an alternative mechanism for the transfer of personal data as approved by the European Commission or other applicable regulator.

Kaltura Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce, and where appropriate, primarily relies on such certification for accepting transfers of data from the EEA, UK and Switzerland to the US (as applicable).

Kaltura Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of Personal Information received from the EU in reliance on the EU-U.S. DPF, and from the UK (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. We furthermore certify that Kaltura Inc. adheres to the Swiss-US Data Privacy Framework Principles (Swiss-US DPF Principles) with regard to the processing of Personal Information received from Switzerland in reliance on the Swiss-US DPF. We will remain liable for onward transfers of your Personal Information to third parties in accordance with applicable data transfer mechanisms. If there is any conflict between the terms in this policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern for Personal Information transferred under the DPF. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Complaints about transfers of data from EU, UK or Switzerland to the US & dispute resolution: In compliance with the DPF Principles, we commit to resolve complaints about our collection or use of your Personal Information. EU, UK and Swiss individuals with inquiries or complaints regarding our DPF compliance should submit such inquiries to DPO@kaltura.com.

Kaltura is further committed to refer unresolved privacy complaints under the EU-U.S. DPF, the UK Extensions to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, a non-profit alternative dispute resolution provider located in the US. If you do not receive timely acknowledgment of your DPF Principles-related complaint, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Furthermore, subject to certain conditions (as described under the EU-U.S. DPF Principles that Kaltura Inc. adheres to), you may invoke binding arbitration by delivering a notice to us via DPO@kaltura.com. Kaltura Inc. is also subject to the investigatory and enforcement powers of the Federal Trade Commission.

16. Contacting Kaltura about this Privacy Notice

Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed to Kaltura’s data protection officer at: DPO@kaltura.com.

You may also send inquiries to the following address:

Kaltura, Inc.

860 Broadway, 3rd Floor

New York, NY 10003

Attention: Legal Counsel

17. Changes to this Privacy Notice

Kaltura may update this Privacy Notice at any time without prior notice. Any such changes will become effective prospectively from the date of publication. This Privacy Notice was last updated on January 1, 2025. We encourage you to check this page frequently for any changes to our Privacy Policy.

Privacy Notice for the Kaltura Platform

This privacy notice explains how Kaltura, Inc. (“Kaltura”) collects, uses, processes, protects, and discloses information on the Kaltura Platform.

Please visit the Terms of Use for further conditions governing your use of the Kaltura Websites.

1. What this Privacy Notice covers

This policy describes how Kaltura handles Personal Information on the Kaltura Platform.

For our privacy notice on information related to the Kaltura Websites and other communications with Kaltura go to: Privacy Notice for the Kaltura Websites.

In this policy, “you” means any User that is authorized to use the Kaltura Platform through an Account Owner’s account; “we” or “us” means Kaltura, including our subsidiaries and affiliates.

“Account Owner” means the individual(s) or organization(s) that have permission to use the Kaltura Platform to provide services and distribute media from their account, including personnel authorized to create an account on behalf of our business customers in the Kaltura Platform to manage the customer’s use of the platform.

“Kaltura Platform” means the cloud-based hosted services, APIs, plug-ins, applications, media players, custom websites, and storage provided by Kaltura to Account Owners.

“Partner” means trusted third parties and business associates that provide us with some of the services that we provide to you. For example, our Partners include content distribution networks (CDNs), third-party platforms that are integrated with the Kaltura Platform via APIs or plug-ins, and third-party services you can access through the Kaltura Platform.

“Personal Information” is information about you that is personally identifiable by name or can be linked to you through a personal identifier like your address, e-mail address, phone number, or location, and which is not otherwise publicly available. This definition is given here for the purpose of this notice only, and some laws may use a different definition. If you are asserting your rights under law, the applicable legal definition governs your rights.

“Users” are those individuals (such as, customers, subscribers, viewers, employees, staff, faculty, student, members, or other persons) who are authorized by an Account Owner to access video, audio, and/or other content from their account.

2. Kaltura is a Data Processor

The Kaltura Platform is a set of online hosted software (“SaaS”) tools for hosting, managing and distributing video content over the Internet. We make accounts on the Kaltura Platform available to Account Owners that are paying customers, free trial users, and business partners. Information uploaded and stored on the Kaltura platform is associated with a given account. In each case, the Account Owner is the Data Controller of the Personal Information of its Users on that account. Kaltura is the Data Processor of the Personal Information of Account Owner’s Users, carrying out data processing activities and instructions on behalf of each Data Controller. Kaltura is also a Data Controller of Personal Information of Account Owners including their personnel authorized to create an account on the Kaltura Platform. Such Personal Information usually includes contact details such as name and email address (see section 5 below).

3. Disclosures of information under Account Owner control

Account Owners use the Kaltura Platform to store, process, and distribute videos and other information belonging to them or their Users through their websites, apps, or other comparable means. Depending on the configuration of the Kaltura Platform selected by the Account Owner, media and other information on the Account Owner’s account may be viewable to the general public or to limited audiences. As the controller of Personal Information on the Kaltura Platform, Account Owners are responsible for maintaining the privacy of Personal Information pertaining to their Users. Kaltura is not responsible for disclosures of information made by Account Owners and their Users through such Account Owners’ respective accounts. When we process your Personal Information on behalf of an Account Owner, it is that Account Owner’s responsibility to protect your privacy.

If you are concerned about your privacy while interacting with services provided by a Kaltura Account Owner, you should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you contact us regarding information associated with an Account Owner’s account, we may forward your requests or inquiries to the relevant Account Owner.

4. When is your Personal Information collected on the Kaltura Platform?

When you interact with the Kaltura Platform through an Account Owner’s account, Kaltura collects your Personal Information. Examples of activities where you might interact with the Kaltura Platform include:

Viewing videos on the Internet provided from a Kaltura Platform account.

Uploading content to the Kaltura Platform.

Appearing on videos hosted on the Kaltura Platform.

Using applications connected to the Kaltura Platform, logging in to applications connected to the Kaltura Platform, or downloading a Kaltura mobile application.

Interacting with the Kaltura APIs.

Opening a free trial account or other partner account for the Kaltura Platform.

Downloading a Kaltura application from sites like the Apple App Store and Google Play.

Interacting with Kaltura on behalf of an Account Owner (for example, if you are an Account Owner’s account or business administrator or a technical contact you may provide your contact information to Kaltura for service or billing purposes).

5. What Personal Information do we collect about you on Kaltura Platform accounts?

When you use the Kaltura Platform as a User through an Account Owner’s account, the following categories of Personal Information may be collected and processed:

Information you upload – If you are authorized to upload videos to a Kaltura account, the video content and metadata that you upload may potentially include Personal Information about you and/or other third parties.

Information provided by the Account Owner – The Account Owner may enter or create Personal Information about you on its account. For example, your information may be included in the Account Owner’s authorized User lists, access permissions, or in audio or video content and/or metadata.

Traffic information, instructions, and activity on the Kaltura Platform – When you interact with the Kaltura Platform, the system collects the traffic information needed to deliver your actions and instructions over the Internet. Personal Information about you may include IP addresses, and URLs used to deliver content to you, and the Kaltura Platform may collect other system information such as MAC addresses to allow the system to recognize your devices. The Kaltura Platform uses cookies to remember your preferences and/or support the use of digital rights management systems.

Passwords and login credentials – When you log in to the Kaltura Platform, we collect the user IDs and passwords used in order to access the Kaltura Platform. When you log in to other Account Owner systems that are connected to the Kaltura Platform (such as single sign-on systems or third-party portals), depending on the configuration of those systems, the Kaltura Platform may receive user login credentials or an anonymous identifier or token.

Contact and billing information – If you are a Kaltura Account Owner, we collect your contact and billing information, which includes email address and full name.

6. How we use your Personal Information

We use your information solely for the following purposes:

Provide the services and functions you requested from the Account Owner and performing your actions and instructions on the Kaltura Platform through the Account Owner’s account.

Providing support, service notices, billing, and other account-relevant information to Account Owners.

We use the Account Owner’s contact and billing address to set up your account on Kaltura Platform and to send Account Owners offers and promotional information.

Creating aggregate statistics and analytics information for Kaltura’s own use and our Account Owners’ respective use.

We may use content on an Account Owner’s account to troubleshoot and resolve service issues on that Account Owner’s account.

We use traffic information and aggregated user information to better monitor the performance of the Kaltura Platform, track account usage, and test and improve the Kaltura Platform.

7. Audit logs

The activity on the Kaltura Platform production servers is logged within the system for the purpose of providing Kaltura Account Owners and Partners with statistical analysis of use, and to enable us to monitor the system, perform security audits, track errors, report activity via the system, and to comply with data retention rules and internal policies.

We use commercially reasonable methods to keep production logs secure and do not use them for any other purpose or share them with third parties except for permitted disclosures to third parties as detailed below.

8. Sharing information with Partners

We rely on certain trusted third-party Partners to provide part of the services and functions that make up the Kaltura Platform. For example, we transmit video content via third party content delivery networks (CDNs).

Kaltura does not share your information, including Personal Information, with any third parties other than our Partners except in the limited circumstances detailed below. Our Partners do not have permission to use your Personal Information for any purpose other than to provide to Kaltura the services we require to serve our Account Owners.

The Kaltura Platform is designed to interoperate with different systems. Our Account Owners may choose to integrate the Kaltura Platform with their own systems or with other third-party services of their designation. Kaltura is not responsible for systems connected to the Kaltura Platform that are not under our control.

9. Cookies and other activity tracking technologies

The Kaltura Platform uses certain persistent first-party cookies to provide the best user experience and remember your preferences on the Kaltura Platform.

The Kaltura Platform does not place third-party cookies on your devices. However, elements of the Kaltura Platform, such as the Kaltura player may send information about your activities on the Kaltura Platform to cookies placed by others (such as ad networks) on your devices through web beacons, VAST tags, and other technologies. Other parties’ cookies are subject to their own privacy policies.

Most Internet browsers have options for controlling, disabling, and deleting cookies on your computer. To learn how to control cookies using your browser settings, visit https://www.aboutcookies.org/. In addition, many ad networks have joined the Digital Advertising Alliance’s self-regulatory program to provide a single opt-out tool at: https://www.aboutads.info and at the European Interactive Digital Advertising Alliance (EDAA) website: https://youronlinechoices.eu. However, Kaltura does not guarantee that using these tools will prevent online behavioral tracking using cookies through the Kaltura Platform.

10. Disclosure of Personal Information to third parties

Your Personal Information on a Kaltura Platform account is controlled by the Account Owner. We do not disclose your Personal Information to third parties except under the following circumstances and for the following purposes:

When we have the Account Owner’s permission, in order to provide the Account Owner with services it requests.

When required by law to respond to subpoenas, court orders, or legal process by public authorities, including disclosures required by national security or law enforcement agencies.

When we need to establish or exercise our legal rights, or to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, data breaches, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Kaltura’s Terms of Use, or as otherwise required by law.

If Kaltura is acquired by or merged with another company, the Kaltura Platform (including the information stored on Account Owner’s respective accounts) may be transferred to another entity.

With our Partners, as described above.

11. Receipt of information from third parties

Kaltura integrates with third-party services (e.g., Zoom, Webex, YouTube) to automate ingestion of media assets from the third-party service to the Kaltura Platform. Media assets ingested from third-party services and associated with an Account Owner’s account are processed according to the same guidelines that apply to the Account Owner’s other media assets and data stored on the Kaltura Platform. Retention of media assets ingested from third-party services is controlled by the Account Owner, who may choose to retain such media assets even after ending its relationship with the third-party service.

Processing and retention of data from third-party services may also be subject to the privacy policies and terms of use of those third-party services. In particular, Kaltura’s YouTube integration uses the YouTube API Services. Account Owners using Kaltura’s YouTube integration agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and are subject to Google’s Privacy Policy (https://www.google.com/policies/privacy). In addition to Kaltura’s normal procedures for managing and deleting the media assets, Account Owners can manage and revoke the Kaltura YouTube integration’s access to data via the Google security settings page at https://security.google.com/settings/security/permissions.

12. Retention of information

We may retain your information (including Personal Information) on the Kaltura Platform for any lawfully permitted period of time, and as necessary to comply with our legal and contractual obligations, enforce our agreements, and enable us to investigate events and resolve disputes.

13. Confidentiality, security, and data integrity

We take great precautions to protect the integrity of your Personal Information. However, no data transmission over the Internet or any other network can be guaranteed to be 100% secure. While we strive to protect information on the Kaltura Platform, we cannot and do not guarantee the security of any information you transmit.

To learn more about security, including the security measures we have taken and steps you can take to enhance the security of your information when using the Kaltura Platform, please contact us at DPO@kaltura.com.

14. Rights of California Residents under the California Consumer Privacy Act of 2018 (CCPA)

If you are a resident of the State of California in the United States, Kaltura has certain obligations as a service provider towards Account Owners regarding your Personal Information under the California Consumer Privacy Act of 2018 (CCPA). As a service provider, Kaltura processes Personal Information solely for the purpose of providing the services specified in the contracts between Kaltura and the Account Owners. Kaltura does not process Personal Information collected through an Account Owner’s account for any other purpose.

To learn more about your rights under the CCPA, you can visit the California Office of the Attorney General’s page on the CCPA at: https://oag.ca.gov/privacy/ccpa.

15. Rights of European Data Subjects under the EU and UK General Data Protection Regulation (GDPR)

If you are in one of the European Union (EU)/ European Economic Area (EEA) countries, the United Kingdom (UK) or Switzerland, Kaltura has certain obligations as a data processor towards Account Owners regarding your Personal Information under applicable laws, including the General Data Protection Regulation (GDPR).

The Account Owners, as data controllers, will be responsible for protecting your rights under applicable laws, including the GDPR.

If you are concerned about your privacy while using services provided by a Kaltura Account Owner, you should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you contact us regarding information on an Account Owner’s account, we may forward your requests or inquiries to the relevant Account Owner.

To learn more about your rights under the GDPR you can visit the European Commission’s page on Protection of Personal Data, at: https://ec.europa.eu/justice/data-protection/index_en.htm.

16. Cross-border Personal Information transfers

The Kaltura Platform hosts and processes information in the United States (US) and in other countries around the world. In addition, Kaltura staff may remotely access the Kaltura Platform from other countries where we conduct business operations.

In providing the Kaltura Platform and processing your Personal Information on behalf of an Account Owner, your Personal Information may be transferred to the US or to other countries. Therefore, your Personal Information may be processed in countries with privacy laws that are different from privacy laws in your country or in countries that are not subject to an adequacy decision by the European Commission. Regardless of location, Kaltura handles Personal Information as described here, and we take care to ensure that our employees, agents and Partners in other countries act in a manner consistent with this privacy notice. Kaltura ensures that the recipient of your Personal Information provides appropriate safeguards, including by entering into data processing agreements incorporating, where required, standard contractual clauses or an alternative mechanism for the transfer of personal data as approved by the European Commission or other applicable regulator.

Kaltura is further committed to refer unresolved privacy complaints under the EU-U.S. DPF, the UK Extensions to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, a non-profit alternative dispute resolution provider located in the US. If you do not receive timely acknowledgment of your DPF Principles-related complaint, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-data-privacy-framework for more information or to file a complaint. The services of JAMS are provided at no cost to you.

17. Contacting Kaltura about this Privacy Notice

Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed to Kaltura’s data protection officer at: DPO@kaltura.com.

You may also send inquiries to the following address:

Kaltura, Inc.

860 Broadway, 3rd Floor

New York, NY 10003

Attention: Legal Counsel

18. Changes to this Privacy Notice

Kaltura may update this Privacy Notice at any time without prior notice. Any such changes will become effective prospectively from the date of publication. This Privacy Notice was last updated on May 4, 2025. We encourage you to check this page frequently for any changes to our Privacy Policy.

What this Privacy Notice covers
This policy describes how Kaltura treats Personal Information that we collect, receive, process, store, distribute, and display via the Kaltura Websites, including email, text, and other electronic communications between you and Kaltura.
For our privacy notice on information collected on the Kaltura Platform visit: Privacy Notice for the Kaltura Platform.
In this policy, “you” means any person or organization that is authorized to use the Kaltura Platform or Website; “we” or “us” means Kaltura, including our subsidiaries and affiliates.
The “Kaltura Websites” or “Websites” are websites and apps belonging to Kaltura.
“Marketing Partners” are trusted third parties providing us with services and data for marketing purposes or conducting joint marketing activities with us.
“Personal Information” is information about you that is personally identifiable by name or can be linked to you through a personal identifier like your address, e-mail address, phone number, or location. This definition is given here for the purpose of this notice only, and some laws may use a different definition. If you are asserting your rights under law, the applicable legal definition governs your rights.
When does Kaltura collect Personal Information?
In general, Kaltura collects Personal Information about you in the following situations:
 When you visit the Kaltura Websites
 When you interact with us on the Kaltura Websites (e.g. via webforms, our website chat feature, etc.)
 When you register through one of the Kaltura Websites for online or in-person events organized by Kaltura and/or our business partners
 When you sign up to receive Kaltura’s email newsletter, blog updates, or other communications from Kaltura
 When you participate in a Kaltura survey
 When you communicate with Kaltura, post information to a blog or community forum, or upload user submitted media.
 When you enter promotions and contests offered by Kaltura
 When you submit your resume or other Personal Information through the Kaltura Websites in connection with a job application
Provision of this information to Kaltura is not mandatory. However, you will not be able to access and use the Kaltura Websites and communicate with Kaltura without disclosing some Personal Information to Kaltura.
What categories of Personal Information we collect?
Through the Kaltura Websites, we may collect Personal Information that you voluntarily provide, such as your name, email address, location, professional title and affiliation, and interests. We also record your communications preferences when you sign up to receive email communications from Kaltura.
In addition, like most other websites, when you visit any of the Kaltura Websites, Kaltura automatically receives and records information from a variety of sources, such as information from your browser, device, Kaltura and third-party cookie information, web beacons, VAST tags, pixel tags, social media buttons, URL links, and other methods. Information collected automatically through these sources include your activity on the Kaltura Websites and unique identifiers such as your IP address and device ID.
We collect Personal Information about potential business customers and partners from our Marketing Partners and public sources.
Although some information collected automatically is not personally identifiable, we or our Marketing Partners may, to the extent permitted by applicable law, aggregate or combine this information with information from other sources, both public and non-public (such as data brokers and organizers of conferences you attended who have your permission to transfer information to us, and information available publicly on the Internet). Combining information from various sources could make anonymous information identifiable as Personal Information or add to the Personal Information we already have about you.
The purposes for which we use your Personal Information
We use your Personal Information from the Kaltura Websites solely for certain legitimate business purposes, which include some or all of the following:
 Contacting you and sending you communications that we think will be of interest to you.
 Providing you the information you request through our Websites.
 Remembering information you previously entered on our Websites to enhance, modify, personalize, or otherwise improve your experience on our Websites.
 Improving our Websites, services, and products.
 Customizing the advertising and content you see.
 Conducting research and providing statistical reporting to understand how individuals interact with our Websites and determine the effectiveness of promotional campaigns and advertising.
Children
The Kaltura Websites are not intended for children and we do not permit children to register on Kaltura Websites.
If we become aware that we have inadvertently received or collected Personal Information pertaining to a child under the age of consent in the jurisdiction where the child is located without valid consent, we will delete such information from our records.
Cookies and other activity tracking technologies
We use cookies and other technologies such as web beacons, tags and other technologies to collect information about usage of Kaltura Websites and interaction with emails that we have sent.
When you visit Kaltura Websites, our servers or an authorized third party may place a cookie on your browser. The cookie can collect information, including Personal Information, about your online activities. Cookies allow us to track usage of the Kaltura Websites and provide you with a better browsing experience.
We also use web beacons on the Kaltura Websites. For example, web beacons may be placed in marketing emails to notify us when you click on a link in the email and are directed to a Kaltura Website. Web beacons are used to improve the Kaltura Websites, enhance our email communications, and track the success of our promotional campaigns.
Please see below for details about how we use different categories of cookies and other tracking technologies, as well as how you can manage cookie settings:
 Functional cookies – We use functional cookies to retain information you entered (such as your language or your geographic region) and collect information about how the Kaltura Websites are used. We may use third-party technology to track and analyze usage information to improve how the Kaltura Websites function, improve your browsing experience, provide more relevant communications, and track the performance of our advertisements. To manage the use of functional cookies on the Kaltura Websites, consult your individual browser settings for cookies. You can also visit https://www.aboutcookies.org/ for more information on managing cookies. Note that disabling these cookies may impact functionality when using the Kaltura Websites.
 Advertising cookies – We or authorized third parties may use cookies to show you ads for our products that we think may interest you on any devices you may use. You may see advertisements for Kaltura’s products on other websites or mobile applications on any of your devices. These cookies also help us manage and track the effectiveness of our marketing efforts. To manage the use of advertising cookies on the Kaltura Websites, consult your individual browser settings for cookies. In addition, many ad networks have joined the Digital Advertising Alliance’s self-regulatory program to provide a single opt-out tool at: https://www.aboutads.info and at the European Interactive Digital Advertising Alliance (EDAA) website: https://youronlinechoices.eu. However, Kaltura does not guarantee that using these tools will prevent online behavioral tracking using cookies through our Websites. At present, Kaltura and our third-party Marketing Partners do not honor Do Not Track signals set by some browsers. If you wish to avoid behavioral tracking by ad networks, please choose from the available methods for doing so or refrain from using the Kaltura Websites.
 Social media buttons – The Kaltura Websites use social media buttons, such as the Facebook “like” button, the “Tweet” button and other sharing functions (collectively, “Social Media Buttons”). Through the Social Media Buttons, you may have the option to post information about your activities on the Kaltura Websites to your profile page on a third-party social media network and share with others within your network. Cookies may be set by the respective social media networks to track your online activity. Kaltura has no direct control over the information that is collected by these third parties. Your interactions with Social Media Buttons are governed by the privacy policies of the respective social media networks.
Editing and deleting your Personal Information and preferences and opting out of communications and direct marketing.
You can review, correct, edit, or delete the information that you provided to us by sending us an e-mail request at DPO@kaltura.com. Please note that we may need to verify your identity before processing your request. You may elect to “opt out” of receiving direct marketing or being included in market research information. You can opt out of receiving email communications by following the instructions through the unsubscribe option in Kaltura’s emails. You may also opt out at any time, edit your account information, or delete your account entirely by sending an e-mail request to DPO@kaltura.com (please indicate “Opt Out” in the subject line).
New categories of communication and notification might be added to the Preferences page of the Kaltura Community Forum from time to time. You can opt out of receiving future communications from these new categories or you can unsubscribe and block future messages by following instructions through the unsubscribe option in those messages.
If you are a Kaltura Platform Account Owner, you will continue to receive certain communications pertaining to your Kaltura Platform account such as service announcements and administrative messages even if you opt out of marketing communications from Kaltura.
While we will try to comply with any request pertaining to your Personal Information in accordance with applicable law, please be aware that we may not be able to fulfill requests pertaining to information already shared with third parties. Some information may be retained on our systems for record-keeping purposes, and some residual digital information cannot be removed or changed.
Disclosure of Personal Information to third parties
We do not sell, disclose, or share Personal Information about you with third parties except under the following circumstances and for the following purposes:
 When we have your permission to provide you with services you requested and to carry out your instructions.
 When required by law to respond to subpoenas, court orders, or legal process by public authorities, including disclosures required by national security or law enforcement agencies.
 When we need to establish or exercise our legal rights, or to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, data breaches, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Kaltura’s Terms of Use, or as otherwise required by law.
 We may transfer your Personal Information if Kaltura is acquired by or merged with another company, to ensure the continuity of our business and services. In such an event, Kaltura will make a public announcement before information about you becomes subject to a different privacy policy.
 When we conduct joint webinars or marketing events with business partners, we may share participant contact information with such business partners for their marketing use.
 We may share your Personal Information with third-party service providers or vendors that we engage to support Kaltura’s business and/or the Kaltura Websites. Examples include providers of website hosting services, website analytics services, website chat services, and marketing and communication services. These third parties are authorized to process your Personal Information solely for the purposes of providing the relevant services to Kaltura.
Kaltura and its affiliates are located in different regions around the world, and Kaltura works with strategic partners across different industries, categories of business, and in different jurisdictions. By accessing the Kaltura Websites, your information may be transferred outside of your local jurisdiction.
Retention of information
We may retain your information (including Personal Information) for any lawfully permitted period of time, and as necessary to comply with our legal and contractual obligations, enforce our agreements, and enable us to investigate events and resolve disputes.
Kaltura blogs and discussion forums
If you participate in a Kaltura blog, discussion forum, or other parts of our Websites that allow you to post your comments, you should be aware that the information you provide there may be made broadly available to others, potentially inside and outside Kaltura, who have access to that blog or discussion forum. Blogs and discussion forums are monitored by Kaltura, and we reserve the right to remove your content at our discretion. Each participant’s opinion on a blog or discussion forum is his or her own.
Third-party sites
The Kaltura Websites include links to other websites owned or operated by third parties, such as our channel partners who provide products and services that can be used together with Kaltura’s products and services. Kaltura is not responsible for the privacy or security practices of any third-party websites, which are governed by their own privacy policies.
Confidentiality, security, and data integrity
We take great precautions to protect the integrity of your Personal Information. However, no data transmission over the Internet or any other network can be guaranteed to be 100% secure. While we strive to protect information transmitted on or through our Websites, we cannot and do not guarantee the security of any information you transmit.
To learn more about security, including the security measures we have taken and steps you can take to enhance the security of your information when using the Kaltura Websites, please contact us at DPO@kaltura.com.
Rights of California Residents under the California Consumer Privacy Act of 2018 (CCPA)
If you are a resident of the State of California in the United States, you are entitled to certain rights under the California Consumer Privacy Act of 2018 (CCPA). The categories of Personal Information we collect about or from you are described in section 3 above, and the business purposes for which we collect such Personal Information are described in section 4 above.
As a business subject to the CCPA, Kaltura does not sell Personal Information. Kaltura may share Personal Information with third-party service providers or business partners for our own business purposes as described in section 8 above. However, we disclose your Personal Information to these third parties only where you have consented to disclosure of Personal Information to such third parties or where such third parties have agreed to contractual limitations around their use, retention, and disclosure of Personal Information.
As a resident of the State of California, you have the following rights under the CCPA:
 You have the right to request access to the Personal Information we collect from or about you.
 You have the right to request details about how we process or disclose your Personal Information.
 You have the right to request that we delete the Personal Information we have collected about you, subject to certain exceptions.
 You have the right to not be denied any goods or services for exercising your rights under the CCPA.
To exercise any of these rights, you may contact Kaltura by following the instructions in section 16 below. We may need to verify your identity before we are able to process your requests.
Rights of European Data Subjects under the EU and UK General Data Protection Regulation (GDPR)
If you are in one of the European Union (EU) or European Economic Area (EEA) countries, United Kingdom (UK) or Switzerland, you are entitled to certain rights under applicable laws including the General Data Protection Regulation (GDPR) EU Regulation 2016/679, and applicable national data protection regulations.
By visiting the Kaltura Websites or communicating with Kaltura, you acknowledge that we may process your Personal Information for the purposes described above, either on the basis of your consent or if we have other lawful grounds to do so. Under the GDPR and applicable local data protection regulations, you have the following rights with respect to your Personal Information:
 You have the right to withdraw consent to processing, where consent is the basis of processing. For the Personal Information we collect on the Kaltura Websites, this means you may withdraw your consent to processing by leaving the Kaltura Websites, suspending your account if you have registered on our Websites, and requesting that we delete your Personal Information by contacting us at DPO@kaltura.com.
 You have the right to access your Personal Information that we hold and request further details about how we process it, under certain conditions.
 You have the right to demand rectification of inaccurate Personal Information about you. We will promptly correct any information found to be incorrect.
 You have the right to object to unlawful data processing under certain conditions.
 You have the right to erasure of past data about you (your “right to be forgotten”) under certain conditions.
 You have the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or if you believe your Personal Information is inaccurate.
 You have the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
 The Personal Information we collect on the Kaltura Websites is not used for automated decision making and profiling, except for automated processes in the context of marketing. As stated above, you can opt-out of direct marketing by Kaltura by contacting Kaltura directly or by following the instructions through the unsubscribe options in our email messages.
 You have a right to complain to a data protection supervisory authority in your country if you believe that Kaltura is processing your Personal Information in violation of applicable laws.
To exercise any of these rights, you may contact Kaltura by following the instructions in section 16 below. We may need to verify your identity before we are able to process your requests.
Kaltura’s representative in the EU for the purposes of compliance with the GDPR is Kaltura Germany GmbH, Kaltura’s Germany-based subsidiary, which may be contacted at:
Kaltura Germany GmbH
c/o Mazars GmbH & Co. KG
Theodor-Stern-Kai 1
60596 Frankfurt am Main
Deutschland
Tel: +1 800 871 5224
Email: DPO@kaltura.com
To learn more about your rights under the GDPR you can visit the European Commission’s page on Protection of Personal Data, at: https://ec.europa.eu/justice/data-protection/index_en.htm
Cross-border Personal Information transfers
Kaltura is a global organization headquartered in the United States (US) and has legal entities, business functions, and systems in countries around the world.
We may share your Personal Information within Kaltura and transfer it to countries in the world where we do business, including to the US. Therefore, your Personal Information may be processed in countries with privacy laws that are different from privacy laws in your country or in countries that are not subject to an adequacy decision by the European Commission. Regardless of location, Kaltura handles Personal Information as described here, and we take care to ensure that our employees, agents and strategic partners in other countries act in a manner consistent with this privacy notice. Kaltura ensures that the recipient of your Personal Information provides appropriate safeguards, including by entering into data processing agreements incorporating, where required, standard contractual clauses or an alternative mechanism for the transfer of personal data as approved by the European Commission or other applicable regulator.
Kaltura Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce, and where appropriate, primarily relies on such certification for accepting transfers of data from the EEA, UK and Switzerland to the US (as applicable).
Kaltura Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of Personal Information received from the EU in reliance on the EU-U.S. DPF, and from the UK (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. We furthermore certify that Kaltura Inc. adheres to the Swiss-US Data Privacy Framework Principles (Swiss-US DPF Principles) with regard to the processing of Personal Information received from Switzerland in reliance on the Swiss-US DPF. We will remain liable for onward transfers of your Personal Information to third parties in accordance with applicable data transfer mechanisms. If there is any conflict between the terms in this policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern for Personal Information transferred under the DPF. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Complaints about transfers of data from EU, UK or Switzerland to the US & dispute resolution: In compliance with the DPF Principles, we commit to resolve complaints about our collection or use of your Personal Information. EU, UK and Swiss individuals with inquiries or complaints regarding our DPF compliance should submit such inquiries to DPO@kaltura.com.
Kaltura is further committed to refer unresolved privacy complaints under the EU-U.S. DPF, the UK Extensions to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, a non-profit alternative dispute resolution provider located in the US. If you do not receive timely acknowledgment of your DPF Principles-related complaint, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Furthermore, subject to certain conditions (as described under the EU-U.S. DPF Principles that Kaltura Inc. adheres to), you may invoke binding arbitration by delivering a notice to us via DPO@kaltura.com. Kaltura Inc. is also subject to the investigatory and enforcement powers of the Federal Trade Commission.
Contacting Kaltura about this Privacy Notice
Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed to Kaltura’s data protection officer at: DPO@kaltura.com.
You may also send inquiries to the following address:
Kaltura, Inc.
860 Broadway, 3rd Floor
New York, NY 10003
Attention: Legal Counsel
Changes to this Privacy Notice
Kaltura may update this Privacy Notice at any time without prior notice. Any such changes will become effective prospectively from the date of publication. This Privacy Notice was last updated on January 1, 2025. We encourage you to check this page frequently for any changes to our Privacy Policy.

Privacy Notice for the Kaltura Platform
This privacy notice explains how Kaltura, Inc. (“Kaltura”) collects, uses, processes, protects, and discloses information on the Kaltura Platform.
Please visit the Terms of Use for further conditions governing your use of the Kaltura Websites.

What this Privacy Notice covers
This policy describes how Kaltura handles Personal Information on the Kaltura Platform.
For our privacy notice on information related to the Kaltura Websites and other communications with Kaltura go to: Privacy Notice for the Kaltura Websites.
In this policy, “you” means any User that is authorized to use the Kaltura Platform through an Account Owner’s account; “we” or “us” means Kaltura, including our subsidiaries and affiliates.
“Account Owner” means the individual(s) or organization(s) that have permission to use the Kaltura Platform to provide services and distribute media from their account, including personnel authorized to create an account on behalf of our business customers in the Kaltura Platform to manage the customer’s use of the platform.
“Kaltura Platform” means the cloud-based hosted services, APIs, plug-ins, applications, media players, custom websites, and storage provided by Kaltura to Account Owners.
“Partner” means trusted third parties and business associates that provide us with some of the services that we provide to you. For example, our Partners include content distribution networks (CDNs), third-party platforms that are integrated with the Kaltura Platform via APIs or plug-ins, and third-party services you can access through the Kaltura Platform.
“Personal Information” is information about you that is personally identifiable by name or can be linked to you through a personal identifier like your address, e-mail address, phone number, or location, and which is not otherwise publicly available. This definition is given here for the purpose of this notice only, and some laws may use a different definition. If you are asserting your rights under law, the applicable legal definition governs your rights.
“Users” are those individuals (such as, customers, subscribers, viewers, employees, staff, faculty, student, members, or other persons) who are authorized by an Account Owner to access video, audio, and/or other content from their account.
Kaltura is a Data Processor
The Kaltura Platform is a set of online hosted software (“SaaS”) tools for hosting, managing and distributing video content over the Internet. We make accounts on the Kaltura Platform available to Account Owners that are paying customers, free trial users, and business partners. Information uploaded and stored on the Kaltura platform is associated with a given account. In each case, the Account Owner is the Data Controller of the Personal Information of its Users on that account. Kaltura is the Data Processor of the Personal Information of Account Owner’s Users, carrying out data processing activities and instructions on behalf of each Data Controller. Kaltura is also a Data Controller of Personal Information of Account Owners including their personnel authorized to create an account on the Kaltura Platform. Such Personal Information usually includes contact details such as name and email address (see section 5 below).
Disclosures of information under Account Owner control
Account Owners use the Kaltura Platform to store, process, and distribute videos and other information belonging to them or their Users through their websites, apps, or other comparable means. Depending on the configuration of the Kaltura Platform selected by the Account Owner, media and other information on the Account Owner’s account may be viewable to the general public or to limited audiences. As the controller of Personal Information on the Kaltura Platform, Account Owners are responsible for maintaining the privacy of Personal Information pertaining to their Users. Kaltura is not responsible for disclosures of information made by Account Owners and their Users through such Account Owners’ respective accounts. When we process your Personal Information on behalf of an Account Owner, it is that Account Owner’s responsibility to protect your privacy.
If you are concerned about your privacy while interacting with services provided by a Kaltura Account Owner, you should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you contact us regarding information associated with an Account Owner’s account, we may forward your requests or inquiries to the relevant Account Owner.
When is your Personal Information collected on the Kaltura Platform?
When you interact with the Kaltura Platform through an Account Owner’s account, Kaltura collects your Personal Information. Examples of activities where you might interact with the Kaltura Platform include:

 Viewing videos on the Internet provided from a Kaltura Platform account.
 Uploading content to the Kaltura Platform.
 Appearing on videos hosted on the Kaltura Platform.
 Using applications connected to the Kaltura Platform, logging in to applications connected to the Kaltura Platform, or downloading a Kaltura mobile application.
 Interacting with the Kaltura APIs.
 Opening a free trial account or other partner account for the Kaltura Platform.
 Downloading a Kaltura application from sites like the Apple App Store and Google Play.
 Interacting with Kaltura on behalf of an Account Owner (for example, if you are an Account Owner’s account or business administrator or a technical contact you may provide your contact information to Kaltura for service or billing purposes).

What Personal Information do we collect about you on Kaltura Platform accounts?
When you use the Kaltura Platform as a User through an Account Owner’s account, the following categories of Personal Information may be collected and processed:
 Information you upload – If you are authorized to upload videos to a Kaltura account, the video content and metadata that you upload may potentially include Personal Information about you and/or other third parties.
 Information provided by the Account Owner – The Account Owner may enter or create Personal Information about you on its account. For example, your information may be included in the Account Owner’s authorized User lists, access permissions, or in audio or video content and/or metadata.
 Traffic information, instructions, and activity on the Kaltura Platform – When you interact with the Kaltura Platform, the system collects the traffic information needed to deliver your actions and instructions over the Internet. Personal Information about you may include IP addresses, and URLs used to deliver content to you, and the Kaltura Platform may collect other system information such as MAC addresses to allow the system to recognize your devices. The Kaltura Platform uses cookies to remember your preferences and/or support the use of digital rights management systems.
 Passwords and login credentials – When you log in to the Kaltura Platform, we collect the user IDs and passwords used in order to access the Kaltura Platform. When you log in to other Account Owner systems that are connected to the Kaltura Platform (such as single sign-on systems or third-party portals), depending on the configuration of those systems, the Kaltura Platform may receive user login credentials or an anonymous identifier or token.
Contact and billing information – If you are a Kaltura Account Owner, we collect your contact and billing information, which includes email address and full name.
How we use your Personal Information
We use your information solely for the following purposes:
 Provide the services and functions you requested from the Account Owner and performing your actions and instructions on the Kaltura Platform through the Account Owner’s account.
 Providing support, service notices, billing, and other account-relevant information to Account Owners.
 We use the Account Owner’s contact and billing address to set up your account on Kaltura Platform and to send Account Owners offers and promotional information.
 Creating aggregate statistics and analytics information for Kaltura’s own use and our Account Owners’ respective use.
 We may use content on an Account Owner’s account to troubleshoot and resolve service issues on that Account Owner’s account.
 We use traffic information and aggregated user information to better monitor the performance of the Kaltura Platform, track account usage, and test and improve the Kaltura Platform.
Audit logs
The activity on the Kaltura Platform production servers is logged within the system for the purpose of providing Kaltura Account Owners and Partners with statistical analysis of use, and to enable us to monitor the system, perform security audits, track errors, report activity via the system, and to comply with data retention rules and internal policies.
We use commercially reasonable methods to keep production logs secure and do not use them for any other purpose or share them with third parties except for permitted disclosures to third parties as detailed below.
Sharing information with Partners
We rely on certain trusted third-party Partners to provide part of the services and functions that make up the Kaltura Platform. For example, we transmit video content via third party content delivery networks (CDNs).
Kaltura does not share your information, including Personal Information, with any third parties other than our Partners except in the limited circumstances detailed below. Our Partners do not have permission to use your Personal Information for any purpose other than to provide to Kaltura the services we require to serve our Account Owners.
The Kaltura Platform is designed to interoperate with different systems. Our Account Owners may choose to integrate the Kaltura Platform with their own systems or with other third-party services of their designation. Kaltura is not responsible for systems connected to the Kaltura Platform that are not under our control.
Cookies and other activity tracking technologies
The Kaltura Platform uses certain persistent first-party cookies to provide the best user experience and remember your preferences on the Kaltura Platform.
The Kaltura Platform does not place third-party cookies on your devices. However, elements of the Kaltura Platform, such as the Kaltura player may send information about your activities on the Kaltura Platform to cookies placed by others (such as ad networks) on your devices through web beacons, VAST tags, and other technologies. Other parties’ cookies are subject to their own privacy policies.
Most Internet browsers have options for controlling, disabling, and deleting cookies on your computer. To learn how to control cookies using your browser settings, visit https://www.aboutcookies.org/. In addition, many ad networks have joined the Digital Advertising Alliance’s self-regulatory program to provide a single opt-out tool at: https://www.aboutads.info and at the European Interactive Digital Advertising Alliance (EDAA) website: https://youronlinechoices.eu. However, Kaltura does not guarantee that using these tools will prevent online behavioral tracking using cookies through the Kaltura Platform.
Disclosure of Personal Information to third parties
Your Personal Information on a Kaltura Platform account is controlled by the Account Owner. We do not disclose your Personal Information to third parties except under the following circumstances and for the following purposes:
 When we have the Account Owner’s permission, in order to provide the Account Owner with services it requests.
 When required by law to respond to subpoenas, court orders, or legal process by public authorities, including disclosures required by national security or law enforcement agencies.
 When we need to establish or exercise our legal rights, or to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, data breaches, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Kaltura’s Terms of Use, or as otherwise required by law.
 If Kaltura is acquired by or merged with another company, the Kaltura Platform (including the information stored on Account Owner’s respective accounts) may be transferred to another entity.
 With our Partners, as described above.
Receipt of information from third parties
Kaltura integrates with third-party services (e.g., Zoom, Webex, YouTube) to automate ingestion of media assets from the third-party service to the Kaltura Platform. Media assets ingested from third-party services and associated with an Account Owner’s account are processed according to the same guidelines that apply to the Account Owner’s other media assets and data stored on the Kaltura Platform. Retention of media assets ingested from third-party services is controlled by the Account Owner, who may choose to retain such media assets even after ending its relationship with the third-party service.
Processing and retention of data from third-party services may also be subject to the privacy policies and terms of use of those third-party services. In particular, Kaltura’s YouTube integration uses the YouTube API Services. Account Owners using Kaltura’s YouTube integration agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and are subject to Google’s Privacy Policy (https://www.google.com/policies/privacy). In addition to Kaltura’s normal procedures for managing and deleting the media assets, Account Owners can manage and revoke the Kaltura YouTube integration’s access to data via the Google security settings page at https://security.google.com/settings/security/permissions.
Retention of information
We may retain your information (including Personal Information) on the Kaltura Platform for any lawfully permitted period of time, and as necessary to comply with our legal and contractual obligations, enforce our agreements, and enable us to investigate events and resolve disputes.
Confidentiality, security, and data integrity
We take great precautions to protect the integrity of your Personal Information. However, no data transmission over the Internet or any other network can be guaranteed to be 100% secure. While we strive to protect information on the Kaltura Platform, we cannot and do not guarantee the security of any information you transmit.
To learn more about security, including the security measures we have taken and steps you can take to enhance the security of your information when using the Kaltura Platform, please contact us at DPO@kaltura.com.
Rights of California Residents under the California Consumer Privacy Act of 2018 (CCPA)
If you are a resident of the State of California in the United States, Kaltura has certain obligations as a service provider towards Account Owners regarding your Personal Information under the California Consumer Privacy Act of 2018 (CCPA). As a service provider, Kaltura processes Personal Information solely for the purpose of providing the services specified in the contracts between Kaltura and the Account Owners. Kaltura does not process Personal Information collected through an Account Owner’s account for any other purpose.
If you are concerned about your privacy while interacting with services provided by a Kaltura Account Owner, you should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you contact us regarding information associated with an Account Owner’s account, we may forward your requests or inquiries to the relevant Account Owner.
To learn more about your rights under the CCPA, you can visit the California Office of the Attorney General’s page on the CCPA at: https://oag.ca.gov/privacy/ccpa.
Rights of European Data Subjects under the EU and UK General Data Protection Regulation (GDPR)
If you are in one of the European Union (EU)/ European Economic Area (EEA) countries, the United Kingdom (UK) or Switzerland, Kaltura has certain obligations as a data processor towards Account Owners regarding your Personal Information under applicable laws, including the General Data Protection Regulation (GDPR).
The Account Owners, as data controllers, will be responsible for protecting your rights under applicable laws, including the GDPR.
If you are concerned about your privacy while using services provided by a Kaltura Account Owner, you should address requests and inquiries relating to your Personal Information directly to that Account Owner. If you contact us regarding information on an Account Owner’s account, we may forward your requests or inquiries to the relevant Account Owner.
To learn more about your rights under the GDPR you can visit the European Commission’s page on Protection of Personal Data, at: https://ec.europa.eu/justice/data-protection/index_en.htm.
Cross-border Personal Information transfers
The Kaltura Platform hosts and processes information in the United States (US) and in other countries around the world. In addition, Kaltura staff may remotely access the Kaltura Platform from other countries where we conduct business operations.
In providing the Kaltura Platform and processing your Personal Information on behalf of an Account Owner, your Personal Information may be transferred to the US or to other countries. Therefore, your Personal Information may be processed in countries with privacy laws that are different from privacy laws in your country or in countries that are not subject to an adequacy decision by the European Commission. Regardless of location, Kaltura handles Personal Information as described here, and we take care to ensure that our employees, agents and Partners in other countries act in a manner consistent with this privacy notice. Kaltura ensures that the recipient of your Personal Information provides appropriate safeguards, including by entering into data processing agreements incorporating, where required, standard contractual clauses or an alternative mechanism for the transfer of personal data as approved by the European Commission or other applicable regulator.
Kaltura Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce, and where appropriate, primarily relies on such certification for accepting transfers of data from the EEA, UK and Switzerland to the US (as applicable).
Kaltura Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of Personal Information received from the EU in reliance on the EU-U.S. DPF, and from the UK (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. We furthermore certify that Kaltura Inc. adheres to the Swiss-US Data Privacy Framework Principles (Swiss-US DPF Principles) with regard to the processing of Personal Information received from Switzerland in reliance on the Swiss-US DPF. We will remain liable for onward transfers of your Personal Information to third parties in accordance with applicable data transfer mechanisms. If there is any conflict between the terms in this policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern for Personal Information transferred under the DPF. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Complaints about transfers of data from EU, UK or Switzerland to the US & dispute resolution: In compliance with the DPF Principles, we commit to resolve complaints about our collection or use of your Personal Information. EU, UK and Swiss individuals with inquiries or complaints regarding our DPF compliance should submit such inquiries to DPO@kaltura.com.
Kaltura is further committed to refer unresolved privacy complaints under the EU-U.S. DPF, the UK Extensions to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, a non-profit alternative dispute resolution provider located in the US. If you do not receive timely acknowledgment of your DPF Principles-related complaint, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-data-privacy-framework for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Furthermore, subject to certain conditions (as described under the EU-U.S. DPF Principles that Kaltura Inc. adheres to), you may invoke binding arbitration by delivering a notice to us via DPO@kaltura.com. Kaltura Inc. is also subject to the investigatory and enforcement powers of the Federal Trade Commission.
Contacting Kaltura about this Privacy Notice
Any inquiries, concerns, or requests regarding the use or disclosure of your Personal Information should be directed to Kaltura’s data protection officer at: DPO@kaltura.com.
You may also send inquiries to the following address:
Kaltura, Inc.
860 Broadway, 3rd Floor
New York, NY 10003
Attention: Legal Counsel
Changes to this Privacy Notice
Kaltura may update this Privacy Notice at any time without prior notice. Any such changes will become effective prospectively from the date of publication. This Privacy Notice was last updated on May 4, 2025. We encourage you to check this page frequently for any changes to our Privacy Policy.

Privacy Notice for the E-Self Platform

AI Avatars (E‑self) – Privacy and Data Use
1. This section explains how Kaltura’s AI avatar features, including technology provided by E‑self (now part of Kaltura), collect, use, disclose, and protect information. It applies when end users interact with an AI avatar in Kaltura products and services and when business clients deploy AI avatars in their own experiences using Kaltura. It should be read together with the rest of the Kaltura Privacy Policy, including the sections describing our roles as controller and processor, how to exercise privacy rights, and how to contact us.
What an AI Avatar Is and How It Interacts With You
1. An AI avatar is a synthetic digital character (voice and/or visual) that presents content, answers questions, or guides users through a workflow. When you interact with an AI avatar, the service processes the prompts, inputs, and context you or your organization provide (for example, text typed into a chat, a knowledge base selected by your organization, or display settings) to generate the avatar’s responses and presentation. The avatar may disclose that it is an AI system and, where applicable, label AI‑generated media to promote transparency.
Information We Process During Avatar Interactions
1. When an avatar session begins, Kaltura processes the inputs necessary to render the avatar and generate responses. This can include the text or media prompts you submit, the avatar configuration selected by your organization (such as the avatar’s appearance, voice, and language), session metadata (such as date/time, device/browser type, and general location derived from IP address), and operational telemetry needed to ensure quality, security, and fraud prevention. If your organization enables optional features such as voice input, we process the audio you provide to transcribe your question; if your organization enables video rendering for the avatar, we process the frames necessary to display the avatar to you. Unless your organization enables recording or logging, audio and video streams used to render or deliver the avatar are processed transiently to facilitate the session.
No PII Used to Train or Update the Avatars
1. Kaltura does not use personally identifiable information to train, fine‑tune, or otherwise update the underlying AI models that power the avatar features. We do not permit user prompts, user content, or session outputs to be used to train generalized foundation models. Where Kaltura analyzes de‑identified service telemetry to improve reliability and safety, we apply measures designed to remove or obfuscate personal identifiers and enforce access controls and retention limits.
How We Use and Do Not Use Information
1. We use the information processed during avatar interactions to deliver the interaction you request, maintain and secure the service, comply with law, and—if enabled by your organization—log transcripts or outputs for audit, quality assurance, or learning management uses. We do not sell or share personal information from avatar interactions for cross‑context behavioral advertising. We do not use avatar outputs to profile individuals for marketing without your consent. If your organization integrates third‑party services (for example, knowledge repositories or analytics), those services’ data handling is governed by their own policies and your organization’s configuration.
Biometric, Likeness, and Voice Considerations
1. Some avatar features may involve the use of a likeness or voice that resembles a real person. Kaltura does not require or create biometric identifiers to operate standard avatar features. If your organization chooses to create a custom avatar based on an identifiable person’s image, video, or voice, it is responsible for obtaining all required permissions and consents, providing any legally required notices, and honoring applicable restrictions under biometric and likeness laws, including, where relevant, laws such as the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and similar state privacy and publicity rights laws. Where Kaltura processes such materials on behalf of an organization, we do so as a processor under the organization’s instructions, apply appropriate security controls, and retain the materials only for the duration and purpose authorized.
Transparency and AI‑Generated Content Disclosures
1. To promote transparency and comply with applicable AI transparency requirements, Kaltura will disclose, in the user interface or otherwise, when users are interacting with an AI avatar and, where appropriate, apply labels or technical signals that indicate media was generated or materially edited by AI. If an organization disables such disclosures in its own environment, the organization is responsible for ensuring that end‑user disclosures remain compliant with applicable law.
Roles, Legal Bases, and Automated Decision‑Making
1. For Kaltura‑hosted services provided directly to end users, Kaltura generally acts as an independent controller of personal information processed to provide the avatar interaction and related services. For enterprise deployments, Kaltura typically acts as a processor (service provider/contractor) processing personal information under the client’s instructions. Under the GDPR/UK GDPR, the legal bases we rely on may include performance of a contract (to deliver the avatar session you request), legitimate interests (to secure and improve the service in a privacy‑protective way), compliance with legal obligations, and, where required, consent (for example, for optional voice capture or analytics). Under the CCPA/CPRA and similar US state laws, Kaltura acts as a service provider/contractor when processing avatar interactions on behalf of a business client.
1. Kaltura’s avatar features are designed for presentation and assistance, not to make decisions that produce legal or similarly significant effects about you. If your organization configures an avatar for any use that could be considered automated decision‑making with such effects, your organization is responsible for complying with applicable requirements, including providing meaningful information about the logic involved and offering avenues for human review. Where Kaltura acts as controller in a context that qualifies as automated decision‑making, we will provide the notices and rights afforded by applicable law.
Compliance With GDPR, CCPA/CPRA, EU AI Act, and Other Applicable Laws
1. Kaltura designs its AI avatar features to align with applicable privacy and AI laws, including the EU/UK GDPR, the CCPA/CPRA, and other US state privacy statutes, as well as emerging AI‑specific frameworks. In the EU/EEA and UK, we apply data minimization, purpose limitation, transparency, and privacy by design, and we support data subject rights as described below. We also implement transparency measures for AI‑generated content consistent with EU requirements for synthetic media. In the USA, we honor applicable obligations under state privacy laws and, where relevant, AI‑specific statutes and regulations concerning high‑risk AI systems and deepfakes. In Israel, we process personal information in accordance with the Protection of Privacy Law and applicable regulations and guidance. If and when additional obligations become effective under evolving AI law in your jurisdiction, we will update our practices and this section as needed.
Your Choices and Rights
1. You can choose whether to engage with an AI avatar. Where your organization enables optional features such as recording, analytics, or voice input, you may be offered controls to disable those features for your session. You may also request that an avatar refer you to a human representative where available. You have the rights described in the “Your Rights” section of this Privacy Policy, which, depending on your location, may include the rights to access, correct, delete, or port your personal information; to object to or restrict certain processing; to withdraw consent; and to appeal decisions relating to your privacy request. California residents may request information about our collection, use, and disclosure of personal information related to avatar interactions, and may request deletion or correction, and opt out of sale or sharing (which we do not engage in for avatar interactions). Where we process sensitive personal information, California residents may also limit its use to permitted purposes. We will not discriminate against you for exercising your rights.
1. If your avatar interaction occurs within a service operated by an organization that is our client, please direct requests to that organization, which is the controller/business for your personal information; we will assist the organization in responding.
Data Sharing and International Transfers
1. We share information processed for avatar interactions with our affiliates and service providers who support our services under appropriate contractual and security commitments. If an enterprise client integrates third‑party services with the avatar features, those third parties’ handling of personal information is governed by the client’s agreement with them. We transfer personal information internationally in compliance with applicable law, using recognized transfer mechanisms where required, such as standard contractual clauses, an adequacy decision (including the EU’s adequacy decision for Israel), or other legally valid frameworks. Details about our service providers and subprocessors are available as described elsewhere in this Privacy Policy or in your agreement.
Retention
1. We retain personal information from avatar interactions for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. By default, and unless otherwise configured by your organization, transient inputs and outputs necessary to render the avatar are processed in memory and not retained beyond the session, while minimal logs may be retained for security and fraud prevention. If your organization enables recording, transcript storage, or audit logs, retention will follow the organization’s settings and our data retention policies.
Children and Teens
1. Kaltura’s AI avatar features are not directed to children, and we do not knowingly collect personal information from children without appropriate consent where required by law. If your organization uses avatar features in experiences directed to children or teens, it is responsible for obtaining any required consents and ensuring age‑appropriate disclosures and controls.
Security
1. We implement technical and organizational measures designed to protect the information processed for avatar interactions, including encryption in transit, access controls, secure development practices, and measures to detect and prevent misuse, abuse, or unauthorized access. We assess service providers for appropriate safeguards and require them to process personal information only as instructed and for permitted purposes.
Changes to This Section
1. We may update this section to reflect changes in our services or applicable law. Material changes will be communicated consistent with the “Changes to This Policy” section.
1. If you have questions about AI avatars and privacy, or if you wish to exercise your rights, please use the contact methods described in the “How to Contact Us” and “Your Rights” sections of this Privacy Policy or, if applicable, contact your organization directly.

Last update: November 11th, 2025